While the Disney Plus dev team is no doubt fighting every bug they encounter, we’re here to offer extra support with our guide on the app’s various error reports. Disney+ keeps crashing or freezing when you try to watch something First, trying clear out your browser cache. Wait around 2 minutes. All Content © 2021 Reviews.org. Try deleting and reinstalling the Disney Plus app from your device’s app store (e.g. The app will be available through the LG Content Store. My phone sometimes comes up with ‘sorry something went wrong please try again later’ This seems to be impacting subscribers who are attempting to stream Disney Plus in countries where it’s already available. Update the TV's software. Furthermore, the problem does not appear to be limited to Samsung Smart Hubs only. Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue). If you’re attempting to view on another device, such as a smart TV, PlayStation 4, or Xbox One, you will find software update guides on the manufacturer’s websites. or finalizing your purchase. As with any streaming app, the best way to check the status is on an official website. Log in to your Wi-Fi router settings and check for a firmware update. All apps crash multiple times. Next, check that your device is actually compatible with the service, just to be sure. The second possibility is that your internet connection isn’t strong enough to stream Disney Plus. Do you have lots of apps open in the background? A cookie is a piece of information that a website stores on a visitor’s computer. Another user has complained that his TV bearing the model number UE55KS8000L, which does not have a smart hub, is also facing the same problem. 2. Essentially, Disney Plus isn’t cooperating with the particular device you’re trying to view content on. Since new it has constantly rebooted itself, primarily while watching Sling TV. Another common error code that Disney Plus is spitting out is Error 42. ... Did Disney plus’s say anything about it or no? Not impressed. D+ worked fine for about 6 weeks, but now all I get when I pull it up on SmartTV is the circle of death. Disney+ when using my Samsung directly logged in will only work half the time. Exiting the App. For example, Avengers: Infinity War was available in Australia and New Zealand at launch, but not in the US. If you have an app that is freezing, not loading, missing, or crashing, you should: 1. A slow internet connection could be creating the problem. Want the latest tech reviews, top picks, and deals? A Samsung moderator on the official forum mentioned that the issue has now been resolved. Secondly, the issue seems to be with 2016 Samsung Smart TVs. Please help or give me some hope! Disney has admitted that it hadn’t anticipated the full extent of the app’s popularity prior to launch. Most commonly used are Amazon, Netflix, Hulu, Pandora and Spotify. It's been experiencing crashes on and off since the launch just give it some time and I'm sure they'll figure it all out. Run through these steps to try and diagnose your location issue: If you’re looking for a great vpn service, check out our article on the best VPNs for streaming. Check to see if the Disney Plus is still crashing. Turn them off by pressing the power button or unplug them from the power source. Now that you know, here are your next steps. Well, there are a couple of other factors that could be impacting device compatibility. By continuing to browse the site, you agree to our use of cookies. Consider disconnecting bandwidth-hogging devices from your home Wi-Fi (e.g. factors, including, but not limited to, the customer’s location, package chosen, added features Brodie has over four years of experience writing for a diverse range of tech topics for sites like Finder, WhistleOut, and Reviews.org. When it comes to compatibility, the Disney Plus app should work on any LG Smart TV that runs WebOS 3.0 or higher. Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait 30 to 60 seconds, and then reconnect. This shouldn’t impact most new devices, but if you happen to be running an especially old iOS or Android operating system, for example, Disney Plus might be rejecting your device. Clarify all fees and contract details before signing a contract If you use VGA, you might want to upgrade. I keep trying to connect to a different device and it keeps taking me to subscribe again or restore purchase it says. Once you quit the Disney+ app on those devices, refresh your Xbox One and it should work! Disney will eventually bolster its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but that takes time. Praise be if that’s the case, because there are quite a few troubleshooting solutions for a subpar internet connection. I have tried everything said about and nothing has worked. If troubleshooting doesn’t work, try signing out and in of Disney+. All Rights Reserved. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes – We’re having a problem. The solution to the problem seems to vary from user to user because another user mentioned that the problem on his smart TV has been resolved. From the home screen, go to the Google Play Store, Sony Select, or LG Content Store. All others work fine (hulu, Prime, Netflix). A very quick way to find out if Disney+ is down for everyone is to do a quick chat with technical support. Try logging out of Disney Plus and back in again on all devices (especially if you’ve shared your password). Posted by 1 year ago. How to get Disney Plus on a Sony smart TV, LG smart TV, or Philips smart TV. Error Code: 1016 – App_Config_Failure.”. 3. If that doesn’t do the trick, it would be worth checking if you’re browsing from another country using a VPN app or browser plugin. If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using. You're my only hope. ©2017-2021. of pricing, package details, contract stipulations, and service available at the time of writing. Pricing will vary based on various As frustrating as that sounds, a device compatibility issue like Error 83 means the app is having an issue with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result. Any suggestions? The first step you should take is to restart the Disney+ app and the device you're watching on. Wait another 60 seconds. Does your Disney+ app keep crashing? One user reports, “After a couple of months of using the Disney App on my Samsung TV without issue, it recently stopped working. If you’re not partial to waiting on hold, there’s a live chat option available over at the Disney Plus help centre. If it’s a problem with Disney’s servers, it’s possible that Disney Plus is struggling to meet the demand of everyone streaming at once. Brodie Fogg is an Associate Editor on Reviews AU covering all things tech, TV and gaming. Running into errors when you’re trying to get your Disney fix can be annoying. If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email). Before we dig into the various error codes Disney Plus users are reporting, we have to cover off the very basics of tech troubleshooting (sorry, but it has to be done). All other devices on the network (even the same TV using Netflix just before and after) work. Refresh your modem by removing the power supply and letting it rest for 5 minutes before reconnecting. Log in to your Wi-Fi router settings and change your DNS settings to OpenDNS, Cloudflare, or Google. This site is a U.S. Consumer site. Samsung smart TVs running Tizen OS including all models from 2016 onwards are compatible with the Disney+ app. If the problem persists, check for updates for Disney+ and your device (be it your TV, smartphone, tablet, or so on). Disney Plus Live Chat. If Disney Plus is experiencing issues on your Amazon Fire TV Stick, set-top box, or smart TV you can go into Settings > Applications > Manage Installed Applications > … This should only take about 5 seconds.With the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.Note: If you switch off a surge protector with other devices plugged into it (such as your router), give them time to power up and reconnect before testing any functions on your TV. I’ve tried restarting router. Error 83 seems to be one of the biggest issues plaguing subscribers. We can help. Check your device is compatible with Disney Plus. Just look at the chat button at the bottom of the screen and ask the technician if the service is down. Just purchased the 65SM8100AUALG Nano 8 series. But it does not appear in my menu and saying Disney plus into my remote does nothing. Stay updated on the latest products and services anytime, anywhere. When you turn it off, it is really in standby. We get it. 2. For me it's not just the apps that crash. Apple TV (running tvOS 11.0 or higher) 4th generation Apple TV or higher (AirPlay works on 3rd generation Apple TVs) TVs compatible with AirPlay 2; So before going anywhere else, you will want to ensure that your Apple TV is at least the 3rd generation, and is up to date. All information is subject to change. After hearing loud and clear from its angry customers about its lack of Disney+ support, smart TV maker Vizio has a fix for the problem. 1. 3.Restart the device by press and holding the play/pause button and Select button together for at least 10 seconds, Fire TV Stick Will restart and after that install the disney plus app and try signing in.Hopefully it should work. Plus I feel like money is being wasted every month on apps … Thought I’d try uninstalling then reinstalling it, but haven’t found a way to do that. Since there was no accompanying Disney+ roll out, the app now is incompatible with the TV. One of these solutions should fix the problem. Best streaming service alternatives to Disney+, AT&T TV NOW Review (formerly DIRECTV NOW), Make sure card isn't expired, make sure card isn't from a region where Disney+ isn't offered, Check login info and payment/billing details, Refresh internet connection, disable VPN or check content availability, Sign out of Disney Plus on the devices you use the least, change your password, remove unused downloads, Check content availability, disable VPN, reset location settings or sign out of Kids mode, Refresh Disney Plus web player, sign out and back in again, contact customer support, Check device compatibility, sign out and log in again on impacted device, Turn location services on (see above), disable VPN, reset location settings, Sign out and log in again, check payment/billing details, reset password, Ensure time settings on your device are set to “automatic” or aligned to world clock time, Patience is key when everyone is trying to watch a new, popular show, Uninstall and re-install app, logout and log back in, reboot router, wait a little longer, Blocked account, breach of terms of service, Check if account holder is over 18 years old, disable VPN, reset location settings, contact customer support, Sign out and login again, check payment/billing details, reset password. No error code, it just never finishes connecting. Disney Plus is already crashing on its launch day, and fans are annoyed after they paid months in advance. I upgraded the FW manually per your procedure online and now it keeps crashing more often. Does anyone Disney plus app on xbox keep crashing ? #2. Check out our list of the best internet service providers and you’ll be well on your way to watching all the High School Musical: The Musical: The Series you can handle.). Compared to other countries, Disney Plus subscribers in the US have had a pretty tough time with streaming errors and app-breaking bugs. At the time of writing, Disney Plus is available on more than nine hundred LG TVs. Our Insignia Smart TV is almost 2 years old. Now, if that doesn’t work, check your billing details. You can try logging out then, closing the app and again logging in. What can I do or how can I log in? My samsung UN65JS8500 keeps crashing every SINGLE time and every single app keep crashing at least 3-4 times before it stablizes. 1. It just won’t play videos. I am an X1 customer. Reset your Wi-Fi modem or mobile network connection (wait 30 to 60 seconds before reconnecting). Sign out of Disney Plus on all devices and sign in again. Disney Plus review: The streaming service for the young and young at heart. Subscribers reporting error code 73 are reporting location and availability issues. #3. General Disney Plus Troubleshooting Tips Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue). That said, you will almost always find software updates buried in a “system,” “about,” or “general” menu in just about any internet-connected device. Navigate to your device’s firmware settings page and check for updates. The system menus are slow to respond and close spontaneously. If you are using the Disney+ app, then … Try clearing your browser’s cache (if you’re streaming on a web browser). Check if the title is available in your country by searching the title on Disney Plus. Is this an issue with Disney as I’ve seen other people are able to watch it just fine what is going on. ‘we are having a problem please exit the app and try again.’ tried through TV, phone, firestick, can’t watch. Then turn off the streaming device that you are using (TV, tablet, computer, etc.) Run an internet speed test (anything above 5 Mbps should be enough to stream). If you’ve come across an error we haven’t covered in this guide or you’ve found a solution we haven’t discovered yet, let us know in the comments below. All Rights Reserved. Use mobile data instead of Wi-Fi. This fix will solve most of the Disney Plus error codes on your device. Disney+ is the exclusive home for your favourite movies and TV shows from Disney, Pixar, Marvel, Star Wars, and National Geographic. The Samsung Moderator had suggested changing the DNS number manually by clicking on Menu> Network> Network status>IP settings on the TV remote, and thereby manually assigning the DNS server value to 8.8.8.8. This can solve issues you may be having with apps, glitches in the menu, picture issues, etc.There are two ways to cold boot your TV.With the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and on again. Two similar error codes that are a pain for all of us: error code 24 and 43. Error 42? This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard- or high-definition stream). Content availability differs between countries. Get help with Disney+ account issues and questions: supported devices, login issues, update payment method, unable to watch, billing, The Disney bundle. Start streaming today. Try logging in with the same details on a different compatible device. Need a faster internet connection to improve your stream? Error 83? If you’re seeing this message, it means there’s a device compatibility issue. This might be the root cause of this error. Here's how to troubleshoot most issues and solve errors when Disney Plus isn't working. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes. The television could be blocking the signal or causing interference to the connection. She further adds that the power cycling the TV is not working in this case, the TV does not have the ability to clear the app cache, she cannot delete the Disney app and that the “reset Smart Hbu” option has been rendered useless too in this case. This won’t be a problem forever. Disney plus on both my laptop and iPhone are not loading it comes up with the initial page then press start free trail and it just goes to a loading sign and doesn’t do anything else. It is So damn irritating! First of all, it’s important to note that this could be a content availability issue. Disney Plus phone number. The good news is that Disney+ isn’t the only streaming service where you can watch Disney content. You can learn more about our site and privacy policy here. Furthermore, this error is not limited to the US only since a few of the users outside of the US have the same grievances. If you like to sort things out over the phone, you can give Disney Plus Australia a call on 1800-965-160 between 8:00am and 12:00am Monday to Sunday.
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