3) The item was delivered elsewhere by mistake, like the neighbors for example. On more than one occasion I've had them claim to deliver my items when they really haven't. We use cookies for analytics, personalization, and ads. I didn't choose it. I can't even get my refund with the vendor either. It's very unfortunate I will no longer be able to use meal services. I have had a "delivered" package sit in her car for 3-4 days in the past. dm_karen, DEEP: "What kind of a post office do you have in your area?". It's not a savings if you have to pay $4000. Delivered in less than 48 hours to my door... maybe I got lucky but I just wanted to write this so other people don't freak out or get worried like I did... Any delivery company that is hit-or-miss generally misses on the first attempt. At my home address it is not at all unusual to see a 7:30 am delivery scan even though the item doesn't reach my mailbox until 2:30 pm. by Then closes the chat. It's inconvenient and makes me rethink about buying from you again. OnTrac is the most inconvenient delivery company I have ever dealt with. I know they threw it, because I heard a box slam onto my bench, right outside our apartment's entrance door. Of the eight separate orders I have placed over the last two months, Ontrac has not succeeded in delivering a single item. That's ridiculous. So far four times. Two different online vendors I order from use Ontrac as their delivery service. In addition they seem incapable of delivering until after 9 PM at night. Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. I would not recommend or use Ontrac when shipping or ordering a package! Just got my frozen food delivered from TIller & Hatch. 10:47 PM Consumers complaining about OnTrac most frequently mention customer service, next day and front door problems. So, I am going to refund her the $200.00 because WE did mess up, but the package was in her name and a man signed for it! I am on the phone right now waiting on hold for 1hr 10 minutes so far. Absolutely the worst parcel delivery service in the known universe, One star because negative stars not an option, Package was tossed so hard, it sounded like an explosion, Package never received but said it was delivered. So, don't get too emotional in your correspondence with the buyer. Call OnTrac 1-800-334-5000 to request hold at location for you to pick up. … Buyer says did not receive item . This morning when I walked outside with my dogs I saw a box on the ground about. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. 08-30-2012 So, the mail guy gets there and the people sign for a package coming from us..=/ So, the buyer emails us and says the mail person at the post office said that that express mail package was delivered to 4(#$ didid st..not my address. And apparently lost. I called the office they had to report it, I told her we couldn't possibly control that, she demanded a refund! I have had two deliveries delayed for more than 7 days ordering items just days apart from each other from two separate addresses. Could of literally walked it to me by now. The dog got into the box and overdosed, and now I'm stuck with $4000 in vet bills. So you wait a whole day for nothing... As this is the season of giving and porch thieves, I try to be home as much as I can to receive deliveries. Worst company reviews I have ever seen. Worst shipping company I have ever experienced. Ironically it is always my large purchases that do not get delivered. Tracking shows delivered. Tip for consumers:great site to read other peoples experiences. You guys suck! 10-10-2014 Packages damaged. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. Ontrack just delivered a package of vitamins to me. I don't know why companies like Ulta beauty continue to use them as their main source of shipping. What made you choose ontrac over similar businesses? The recent delivery contents, bags, were torn, evidence of mishandling. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible delivery - Impossible to reach on phone. Maybe it's that way in that area because it's impossible for that 1 carrier to cover a huge area in a 7- 8 hour shift. Calling the buyer's PO and/or asking him to check with family members may speed that up. Unfortunately this is my first second or third time having to deal with this so-called delivery company. First, don't worry just yet; many of these packages show up within a few days after you provide buyer with the tracking number. ). I'm sure there are carriers that cut corners, and I've been told there are still some routes in my area where the carrier doesn't even have a handheld scanner, so they scan the parcels before they even put them in the truck. They promised 2-day delivery. This is the second time ontrac has delivered my packages to another house. Ship out orders are any orders that are not delivered by our own delivery drivers and are instead done with a third-party shipper (i.e. Shame on them. Buyer says did not receive item . Explain where the item should have been delivered. by A late package can be very frustrating, but taking your frustration out on the Amazon support representative will not help resolve your issue. I "supposedly" had a package delivered when none was actually delivered. It's like there workers are in a rush. Returned item with the proper procedure, the seller issued a refund and the refund didn't. My UPS and Fedex deliveries have been more accurate in telling you the customer when items will be delivered and while it may take longer than expected, at least it is accurate. There was white frost on the rooftops. The buyer says she did not receive the item . The box was Damp, had been there all night! Dont trust Ontrac. I gave it to her because that I'm told was our fault too? I had a situation where we DID make a mistake on a package, one number off on the address. Calling the buyer's local post office is a good idea, but tell the buyer you're doing it first before you actually do. With nearly every ontrac delivery I have to contact the company I ordered from, usually Walmart, and get a refund because ontrac drivers throw my packages down and damage or break my orders. Why would any delivery company leave packages outside an apartment complex entrance for anyone to take when the call box is right in front of them? UPS, FedEx, USPS, OnTrac, LTL, etc. A "delivery" scan isn't performed until the moment the parcel is dropped on the doorstep, or placed in the mailbox. And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on! I have left explicit instructions (unnecessary with other delivery services) and called their customer service line multiple times with instructions and complaints. This is about the a shipping company. I'm glad I checked my phone in the middle of my sleep to see it had been delivered. This cost will be added to your invoice and charged to the card on file. Learn how to stay safe during COVID-19 in our new guide: Why aren't they being investigated? Their customer service is no help either! SO WHERE THE HELL is my package it's now the 2nd of January and all they can say is "let me go check we will contact you back". I emailed them and called them and all they were able to say was that it shows that the driver did deliver it. I do not know which is worse, OnTrac or Rocky Mountain ATV that continues to use them. I have issues with this company any time they're used as the shipper. When ou buy an Item, The EBAY on or before delivery date changes. Nikola NZT (Nikola Zero) This company needs to be shut down. Stay safe with our COVID-19 guide. I had one item say delivered the drive magically came back the next day and actually delivered it. Oh and then there was the lady who told us that we were up to something with the PO because her package was sitting in the middle of Bell Gardens somewhere for over 3 weeks!!!!! That doesn't make any sense what-so-ever. CEO Trevor Milton stated that production is set to begin at the same time as the US truck versions, which is 2022–2023. 2. - last edited on Ontrac needs to be shut down because they have more negative then positive! I'm furious! All they do is steal your money and yes I mean steal, I paid for 3 day shipping and the website said it was out for delivery at 5pm but nothing came in. PLEASE HELP WITH A QUESTION ABOUT GUARANTEED DELIVERY, THANK YOU! Shipments that sit in the local distribution center for days. In the meantime, try to keep both parties calm and professional. A package will not ever say "delivered" when it's still still sitting in a postal truck or at a post office somewhere. Please see photos My husband is a farm boy so this is a joke. first d.c. isn't tracking, it's not always correct. It has happened to packages sent to me as I live on a rural route and often things will be scanned as delivered by the carrier and I have to wait at our local gas station for her to drop it off, if she remembers. Oh and so when the purse gets there she'll get that for free too! The post office has many LESS employees now. To find more information about reviews and trust on Sitejabber.com please visit. Later, Ontrac tracking said that my package had been re-routed and delivered--again false--listing only the city and not the street address where the alleged delivery had taken place. age is a measure of time , wisdom is the measure of how we used that time. They drop the pkg off wherever they feel like it. These were in glass bottles and only protected by a Little inflated plastic bag. The new rotor should also be checked for excessive run-out using a dial indicator gauge once it is mounted and before the caliper and pads are installed. 10:51 AM Choose other Companies even its Expensive Because Ontrac have a High Amount of Package Lost While transit Cases.. I learned to ALWAY make sure its a restricted EXPRESS package...live, learn, laugh lifes to short. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. I tried calling their phone number and there was no option to TALK to anyone. Products used:Product is irrelevant to the situation. OnTrac has a consumer rating of 1.11 stars from 373 reviews indicating that most customers are generally dissatisfied with their purchases. The company I ordered from did. Would be nice if merchants had an option at checkout to pick who they want their parcels and packages delivered by, or better yet just a single option to prohibit Ontrac from being the carrier, literally anybody else would be better than ontrac, I would even accept delivery on horseback then to deal with these idiots ever again. I then got an update at 11pm saying it was delivered at 2:30pm. Called them and spoke with what sounded like the same guys 3 times who said my package was lost. OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID. This is unacceptable. If the item says it is to be delivered in, 1, 2, 3, or even 5 days, and it is delivered on time, and placed in the proper place at the residence, then this is where I will shop. Don't automatically assume the buyer is lying. An Ebay seller shipped my order via Ontrac. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you! Effectively, OnTrac poisoned my dog and refuses to take responsibility. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I was home all day the it was so called delivered and no one showed up at my door step. If Amazon.com isn't careful, Amazon Logistics, will turn customers away from ordering from Amazon, and return to Walmart, Target, eBay, etc. I waited 3 extra days to see if possibly it would show up after speaking to all my neighbors. Leaving packages at 3 am. My package was suppose to arrive since Wednesday it's now Friday 6pm and nothing has arrived and in my notifications it says I'm getting it at the end of the day and nothing. Before I could confront the driver about it, they were already speeding away. How this company was able to snag meal delivery service, all of them, for my area baffles me. We live in the country. Tracking shows item delivered. OnTrac ranks 214th among Shipping sites. Can't talk to anyone and it shows delayed everyday with sunny skies. 10:44 AM 3) The item was delivered elsewhere by mistake, like … What better time for your stuff to be stolen. I have had now four packages that have not been delivered to my address from this company and I have had to contact Ulta and have them re-shipped. This business is the laziest most unreliable ‘service' over and over again, not just once or twice, ALWAYS! Then changing the "time of delivery" to be said as 3pm. Now nobody is in the house, I mean like gone, bye bye. No drop box. Had to fight for that info because they wont call back or email. This company has not once delivered my meals on the agreed upon date in my area. I just had a package today that says delivered and low and behold I don't have it I have no clue where they left it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you still need assistance please contat us via email at support@packageconcierge.com or call 888-989-7225. They don't even bring it to my front door EVER! OnTrac threw a box of dog meds from chewy.com over my fence with my dog in the yard, while I was home. I tried calling but never got a real person, emailed twice and still no response, frustrating! I ask a new chat support guy, he says bent cpu pins aren't in the policy!!!! Idk if they're stealing stuff or what. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The USPS is legally obligated to serve all Americans, regardless of geography, at uniform price and quality. - last edited on Opened the package, one of the bags bottom exploded - most likely from the delivery driver throwing the box. Refuse to follow delivery instructions. Paid for two day shipping it's been like 4 days OnTrac is not on it with delivering things on time or even delivering it to you, my spouse got her package stolen from one of your poor employees how we know because they were caught and there was cases about them.
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